Insights into the Customer’s Experience

We’ve been sharing insights on the customer’s experience since 1998. Here’s just a sample of what we’ve had to say on usability, user experience, accessibility, social media, content strategy, and open government.


Agile, Ajax, jQuery and More

  • The UX of RIAs
    What’s so different about designing and evaluating rich web apps? How you communicate that design and work with developers. Find tips and resources for designing mobile and web apps and working closely and efficiently with developers.
    September 2011.
  • Applied Design Principles for Rich Web Interactions
    Kate leads a popular and highly-rated full-day tutorial at the UPA International conference on designing rich Internet applications (RIA). In May 2010, she will present in Munich, Germany.
    May 2010, June 2009, June 2008.
  • Web 2.0 Means Business
    Maryann Lawlor interviewed and quoted Kate Walser in article discussing Web 2.0 and impacts on business.
    AFCEA SIGNAL Magazine, May 2008
  • Web 2.0: Usability Issues
    Usability Professionals’ Association DC Chapter (UPA-DC) Metro 2007 Usability Conference, October 2007
    Panel: Katherine Kendell, Jared Spool, Kate Walser, John Whelan
  • Web 2.0 and the User Experience
    Kate Walser
    UPA-DC, August 2007

Open Government

  • Designing Open Government that’s Inclusive
    Kate presented a well-attended session on making OpenGov initiatives more inclusive at the Interaction10 conference in Savannah, GA. She described how government agencies should think about open government as a conversation with citizens, and follow design characteristics of great conversations.

    View more presentations from Kate Walser.
  • Government 2.0 & Usability
    Alcora Walden (IRS) and Kate Walser
    Gov 2.0 Camp, March 2009
  • User Experience Requirements for Transparency to Succeed
    Session co-presenter, Transparency Camp ’09, focused on open government, March 2009
  • Virtual Government: Real Life Government Uses for Second Life
    Kate Walser, Panel Leader; Panelists: Jean-Paul Boucher (SRA, now with Corner Alliance), Andrew Hoppin (NASA, now NY Senate CIO, Dr. Daniel Laughlin (NASA), Paul Sparrow (Newseum), and Dave Taylor (UK National Physical Laboratory)
    The New New Internet Web 2.0 for Business, Government Conference, November 2007