Accessibility

Accessibility and 508 compliance can seem overwhelming without a clear plan or experience.  That’s where we come in.

Accessibility from strategy and design through remediation.

At CX Insights, we’ve worked with customers throughout the software, web, and mobile development lifecycle to meet Section 508 and web content accessibility guidelines (WCAG) standards.  We’ve helped companies develop strategies during new product design through code standards and libraries.  And we’ve tested existing products, triaged accessibility issues, and created plans for fixing them.

Our services include:

  • Section 508 reviews
  • WCAG 2.0 reviews
  • Accessibility strategy
  • Mobile accessibility
  • Widget and web services accessibility
  • Usability testing with people with disabilities

We’ve even done some coding to extend popular code libraries.

Our thorough approach to accessibility puts customers and agencies at ease.

The Section 508 and WCAG checklists provide a list of common challenges.  As technology evolves, new challenges (and solutions) arise.  We don’t leave things to chance or automated tools that often miss major issues.  With our Section 508 testing and WCAG validation, we:

  • Use automated tools to spot easy mistakes
  • Test keyboard access
  • Inspect code for common issues
  • Test the product with screen readers (e.g., JAWS, NVDA), screen magnifiers (e.g., MAGic), and speech recognition (e.g., Dragon NaturallySpeaking) tools
  • Invite people with disabilities to use the product (when possible)
  • Document our findings in a voluntary product accessibility template (VPAT)
  • Provide a remediation plan for fixing the issues

We work with users with disabilities to learn how they use apps.

To understand how people use assistive technologies, we watched them.  These first-hand insights are so powerful we’ve had organizations ask us to train them to conduct usability testing with people with disabilities.

Our accessibility work with complex apps helps us spot issues quickly and offer the best solution.

Our consultants have been working on meeting Section 508 and other standards since 1998.  As the standards and apps evolve, so has our approach.  We’ve learned the ins and outs of assistive technologies, and have a checklist of code quirks that cause mayhem for tools like screen readers.  With these insights in mind, we can usually spot the majority of issues before turning on a screen reader.

Accessibility is like coding homework – there are many different ways to get the right answer.  With that perspective, we find the solution that works best for where you are in your lifecycle and what problem exists.

Knowing what changes are coming keeps us prepared.

Our Principal Consultant, Kate Walser, worked on the advisory committee refreshing Section 508.  While we wait for the final standards approval, where products fall short against both the current and expected standards.  This keeps our customers ahead of the game and avoiding later rework.

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With something this important, wouldn’t you want an experienced firm?

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